Frequently Asked Questions
We are truly confindent in the quality and purity of our range of products that we back every order* with a full 60 day 100% money-back guarantee
If our products aren’t the most effective chemicals for your laboratory, if you’re dissatisfied for any reason whatsoever, simply return it for a prompt and courteous 100% refund of your full purchase price. Return your unused/unopened item along with the return number we provide and we will refund the total cost of your order.
Damaged items refund requests must be notified within 30 days.
Policy applies to mainland UK orders only. To prevent abuse, orders placed by competitors, employees, family, associates or affiliates of competitors are not covered under this guarantee.
*The 100% guarantee does not apply to distributor or reseller volume purchases.
Please contact us for a quick direct quote on shipping to your destination.
Note that we are not responsible for any taxes, fees or import duties assessed by your country for the importation of your package. These are fees charged by your government on your purchase. You are responsible for understanding and complying with the customs and import laws of your country.
We have successfully shipped multiple orders to all mainland European destinations with a 100% success rate. We have also shipped items to New Zeland, Australia and the United States. To place an international order, just select your country at checkout and enter your address.
If you have any questions about an order you are about to place, email firstname.lastname@example.org For questions about an order which you have already placed, please email email@example.com with your transaction ID.
We give great attention to the purity, stability and activity of our range of products. All of our chemicals are pharmecutical grade of the highest quality with no less than 98% purity. Each batch is tested to ensure quality standards are strictly adhered to.
PRICE MATCH: Do you price match similar products?”] If you are able to find an equivalent supplier that offers the same products at the same quality (with associated documentation showing this), then we will wholeheartedly consider price matching. Please contact us for further info on an individual basis.
ASK YOUR QUESTION
Frequently asked questions, abbreviated to FAQ, are listed questions and answers